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expertise

Over the years, we have not only accumulated a comprehensive knowledge of the IT sector, but also in the Manufacturing and Transportation Industries.
Some of the successful leadership and consulting engagements are outlined below, such as:

expertise & relevant project experience

SPS Global (Zurich, CH)


SPS Global (Zurich, CH)

Region: European Account, Swiss headquarter

Role: Transformation PMO

Description: Value Stream Management


Customer Webpage

2022-23
2022
Top Leader (Vienna, AT)


Top Leader (Vienna, AT)

Region: Austria

Role: Project Manager

Description:  Product Development and Top-Radar Relaunch


Customer Webpage

franz² (Traunkirchen, AT)


franz² (Traunkirchen, AT)

Region: Austria

Role: Organizational Development

Description: Brand Relaunch


Customer Webpage

2022
2022
UBSS (Vienna, AT)


UBSS (Vienna, AT)

Region: Austria

Role: Change Management Consultant

Description: Claim Process Re-Engineering


Customer Webpage

Gross Versicherungsmakler (Vienna, AT)


Gross Versicherungsmakler (Vienna, AT)

Region: Austrian Insurance Broker

Role: Organizational Development Consultant

Description: Supporting the family-owned business to identify and overcome growth-related challenges and issues.


Customer Webpage

2021-2022
2020 – 2021
Philips (Eindhoven, NL)


Philips (Eindhoven, NL)

Region: European Account, Dutch headquarter

Role: Pursuit Team Member and Management of Change & Communications (MoC) Lead

Description: The newly signed Agile Contract for Philips Managed Workplace focused on enabling program initiatives, Epics and its activities with a goal of consistently achieving a client satisfaction (CSAT) score of 8+ and introducing automation as well as user experience (UX) measurement and governance throughout the entire agile adoption. To enable these goals, Change Management (MoC) was established as part of the full-service life cycle facilitating agile innovation and adoption, where permanent MoC roles were embedded at a regional level to ensure a closer reach and rapid turnaround of local service issues and service enhancements.


Customer Webpage

DXC Pursuit (Vienna, AT / Amsterdam, NL)


DXC Pursuit (Vienna, AT / Amsterdam, NL)

Region: European Account, headquartered in the Netherlands

Role: Deal Support for Management of Change

Description: AkzoNobel – a leading global paints and coatings company – was looking for productivity improvements in their factories to stay ahead of the competition.
As part of the DXC.technology team, we participated in this Request for Proposal (RfP) to deploy the Performance Portal in 15+ sites during 2020.


Customer Webpage

2020
2019
BMW (Munich, DE)


BMW (Munich, DE)

Region: European Account, headquartered in Bavaria

Role: Change Management & Communications Lead

Description: As part of Reset! activities in the End-User Computing contract as delivered by DXC with BMW and reporting to the Account General Manager, the Management of Change & Communications (MoCC) team designed a Change Agent Network, owned all communications to identified stakeholder groups and handled all project and team communication, supporting BMW Middle Management stakeholders in managing and driving change top-down to  impacted operational employees.

Orchestrating the IT provide’s praised representation at the manufacturer’s single biggest annual client event – the BMW IT fair in Munich – was one of the team successes. In addition to providing End-User Readiness Assessment and Change Impact Analyses, all contractual milestones prior to and during the team’s involvement were successfully completed and signed off.


Customer Webpage

Uniper (Duesseldorf, DE)


Uniper (Duesseldorf, DE)

Region: European Account, headquartered in Germany

Role: Project Stream Lead: Management of Change & Communications

Description: As part of the Energy Client’s “Digital Workplace” Agenda, the service provider contract in the “MyDevices” category required manage of a major hardware refresh and Windows10 migration program. In this context, a separate workstream for Management of Change was created where Markus lead the Change-related communications projects together with a client counterpart. Despite a number of challenges due to the organizational structure, the management team expressed its satisfaction with the professional work of the communications team, supporting the migration project.


Customer Webpage

2018 – 2019
2015 – 2018
Syngenta (Basel, CH / Manchester, UK)


Syngenta (Basel, CH / Manchester, UK)

Region: Global Account, headquartered in Switzerland

 

Role: Account Project Services Leader, Program Manager

 

Description: As a key member of the Global Account Project Management Office (APMO) Team, reporting to the Global Operations Director, this leadership role focused on ensuring successful Project Implementation in accordance with client KPIs.

After working closely with the Service Release Managers and Solution Architect Leads on governance and multi-million USD worth of annual change projects at the time, Markus lead a Transition & Transformation Program in which the Client Support Model was partially shifted to a new delivery center in Malaysia.


Customer Webpage

HP (Vienna, AT)


HP (Vienna, AT)

Region: Austria / Switzerland

 

Role: Project Services Leader

 

Description: In these national interim roles, Portfolio and Key Account Management was established for numerous HP clients in the region before handing the ongoing support and development over to a successor.

total contract values

In this context, the Project Services Department was responsible and accountable for regular changes and Non-Standard Service Requets (NSSRs) with 7-digit USD total contract values.


Customer Webpage

2012
2012
Procter & Gamble (Cincinnati, USA)


Procter & Gamble (Cincinnati, USA)

Project: Transition & Transformation, Data Center Migration

 

Industry: Consumer Goods

Role: EMEA Transformation Project Manager

Description: Following the contributions to the development of the Integrated Transition & Transformation Plan for this Global Customer Scope Enhancement, the primary responsibility focused on Initiation and Planning of the cross-border Data Center (DC) Migration Project in Europe while aligning these efforts with the Infrastructure Tower and the parallel Asian DC Migration Project as well as overall Monitoring & Controlling, and Execution & Closedown of the EMEA Mainframe Decommissioning in the Brussels Data Center.


Customer Webpage

Commerzbank (Frankfurt, DE)


Commerzbank (Frankfurt, DE)

Project: Transition & Transformation, Workplace Services / IT-Outsourcing


Industry:
Financial Services

Role: Transition & Transformation Lead for Asia, Account PMO Support

Description: After the bank’s merger with Dresdner Bank, a five-year contract for International Workplace Services included a transition and transformation of the bank’s worldwide services – including the Eurohypo Brand. As the previous Project Manager moved on, the finalization of the planning as well as the implementation of both central services in a Singapore Data Center & the setup of the bank’s decentral services in several locations throughout China, Japan, and Singapore was required.

In addition, support to the overall Project Management Team in Europe and the Account Project Management Office was provided.


Customer Webpage

2011 – 2012
2011
Berner Kantonalbank (Berne, CH)


Berner Kantonalbank (Berne, CH)

Project: IT Contract Management


Industry:
Financial Services

Role: Third Party Contract Management

Description: In the course of a general contract renewal, thorough analysis of existing processes and contracts had to be effected along with Change Management to align the previous strategies and routines with current optimized IT service provider processes – including onsite support and leadership.


Customer Webpage

Lufthansa (Frankfurt, DE / Zurich, CH)


Lufthansa (Frankfurt, DE / Zurich, CH)

Project: Lufthansa & Austrian Airlines SOA Program

Industry: Transportation


Role:
Program Manager – Lufthansa Release

Description: Development, completion and enhancement of Lufthansa’s Service Oriented Architecture (SOA), a middleware, messaging and security platform that allows the airline to interface, interoperate and integrate with their business partners and other global airline systems through open standards. Lufthansa utilizes the platform to optimize data exchange between the airline’s new inventory system and existing applications and extends it to Ticketing and Departure Control.


Customer Webpage

2007 – 2010
2006 – 2007
EDS (Austria & Spain)


EDS (Austria & Spain)

Project: “EDS Way for Employees” Courses

Role: Trainer

Description: This course provided new, transitioning, and existing employees with an overview of the corporate culture, values, organization, and business strategy through a variety of interactive learning activities, including a dialog with a senior corporate or regional leader.


Customer Webpage

earlier engagements

Saab (Stockholm, SWE)


Saab (Stockholm, SWE)

Project: Saab GM Integration

Industry: Automotive (at the time)

Role: Business Analyst & Implementation Management

Description: Support General Motors Europe (GME) in operations based on harmonized business processes and utilization of unified systems capabilities throughout the GME markets by implementing those in Saab’s main market Sweden.


Customer Webpage

2006 – 2007
2005 – 2006
EDS (EMEA)


EDS (EMEA)

Project: Multi Year Plan – Corporate Reengineering

Role: Program Office

Description: Improvement of End-to-end process for taking on MYP-initiatives into the region in connection with the Concept-to-Offer Process, with particular initial emphasis on the Build-to-Deploy Phase.


Customer Webpage

EDS (Vienna, AT)


EDS (Vienna, AT)

Project: Sales Bid Support

Role: Business Analyst, Translation Services

Description: Participation in the development of bid offers & presentation material for EDS internal and Market-driven bids.


Customer Webpage

2005 – 2007
2001 – 2005
Chevrolet Europe - General Motors Europe - Opel (DACH-Region & France)


Chevrolet Europe – General Motors Europe – Opel (DACH-Region & France)

Project: Order Fulfillment Optimization and Integration

Locations: Rüsselsheim (D), Vienna (A), Biel (CH), Paris (FR)

Industry: Automotive

Roles: Business Process Support, Supply Chain Consultant, Trainer


Customer Webpage

EDS (Vienna, AT)


EDS (Vienna, AT)

Project: Business Development

Industry: Automotive & IT

Role: Contributing Team Member

Description: Sales Development initiative for European deals in Automotive.


Customer Webpage

2001
2001
Opel Powertrain (Vienna, AT)


Opel Powertrain (Vienna, AT)

Project: Customer Relationship Management

Industry: Automotive

Role: Business Analyst

Description: Customer Interface. Analysis of Customer Requirements including Contract & Project-Setup.


Customer Webpage

Austrian Airlines (Vienna, AT / Washington DC, USA)


Austrian Airlines (Vienna, AT / Washington DC, USA)

Project: Operations

Industry: Transportation

Role: Passenger & Ramp Handling Agent, Sales Intern

Description: Airport Passenger Handling, Customer Interface, Sales & Network Projects, Flight Disaster Emergency Response Team


Customer Webpage

1997 – 2000

In addition to the above assignments we enjoyed setting up and organizing operational departmants at national and international conventions (admittedly, all those were pre-COVID) and establishing a country-wide public information & relationship network for a Non-Profit-Organization in Austria. There has also been project-based work in corporate travel management for another NGO, sales support for two print and online publications, and some writing engagements.

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